Location: HP Small Business Community Wiki Discussion Forum

Discussion: Implementation of New TechnologyReported This is a featured thread

Category: Discussion Forum / General Discussion
Showing 1 post
BackgroundNow.com
BackgroundNow.com
Implementation of New Technology
Aug 14 2008, 4:41 PM EDT | Post edited: Aug 14 2008, 4:41 PM EDT


When www.BackgroundNow.com launched in 2003, with only a few exceptions (like MS Word & Excel), all of our operations apps were and still are delivered as online services. Services now labelled SaaS or “software as service”.

When customers login at our website they are actually logging into a Salesforce.com customer service portal. Users log orders into the www.BackgroundNow.com branded portal, then the orders are “swept” hourly by an inexpensive online device, www.realmdynamics.com, into Quickbooks online and automatically converted into an invoice.

Also, our company uses Google Apps for business, http://www.google.com/a/help/intl/en/business/applications.html, an integrated and free suite for email, word processing, spreadsheets, intranet, calendaring, messaging. The Google applications integrate with Salesforce (and MS software) and are always available from any PC or cell phone. That’s right, the Google apps can be installed on your cell so you can always access email, documents, etc. That’s free too.

Our phone system is VoIP from WorldSmart, which also integrates with Salesforce.com.

So, we never experience service interuptions and the expenses that accompany upgrades, migrations, add-ons, etc. And there’s a world of developers building free and inexpensive enhancements for these, such as those found at https://www.salesforce.com/appexchange.

It’s made our operations “plug n play”.

I went to see my new doc yesterday. The receptionist handed me a clipboard and asked me to complete a set of forms, which I had done two weeks ago and emailed to them. She explained that the email was received at their other office and she needed me to complete them again. If only they’d adopted SaaS!
 Do you find this valuable?    
Keyword tags: business operations saas

Sign in to be the first to reply.

Related Content

  (what's this?Related ContentThanks to keyword tags, links to related pages and threads are added to the bottom of your pages. Up to 15 links are shown, determined by matching tags and by how recently the content was updated; keeping the most current at the top. Share your feedback on Wetpaint Central.)
Clerical Business Solutions-Virtual Assistant Services ENBITE Sweetpea - Gallery