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| Version | User | Scope of changes |
|---|---|---|
| Jun 5 2008, 7:43 PM EDT (current) | kate_sheofsky | 3 words added, 3 words deleted |
| May 14 2008, 6:46 PM EDT | kate_sheofsky | 313 words added, 18 words deleted |
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Anneliese Olson
May 14, 2008
Shopping for tech products can be a chore. Often that’s because it’s difficult to find a quick answer to a simple yet vital question.
Who hasn’t experienced the pain of shopping in a big box store and not being able to find someone – anyone -- with enough expertise to explain a product feature or comparison product? And while websites are packed with info to help you easily research a purchase decision, not every question gets asked and answered on the FAQs page.
Sometimes, you just need 30 seconds with an expert. We understand. And that’s why HP small and medium business shoppers can get assistance in real-time with our HP Chat team.
I talked with HP Chat manager DianneDiann Davids last week. HP Chat provides pre-sales support for hp products online on hp.com for small business, enterprise and public sector customers. They are chartered to help customers with their purchase process by answering questions about product specifications, helping customers understand their needs, and creating solutions for customers to meet those needs – regardless of whether you buy products from HP or your favorite reseller. The HP team offers live chat Monday through Friday from 9am8am to 8pm EST (6am(5am to 5pm PST) for many product lines.
(I’ve personally used HP Chat function on several occasions. I recently upgraded my home computer to Windows Vista and had to get new drivers working for my peripherals. The support I received from HP Chat was fantastic.)
I encourage you to take a listen to our conversation. Diane has a great ability to focus in on customer needs and wants to make sure HP meets those needs. Come see if the team can meet your business needs: visit hp.com and engage in a chat conversation today!
To listen to our entire SMB Community Podcast series, go here.
category: community podcast series
